About Kammok: Who is Kammok, and what will you do with the money raised on Kickstarter?
At Kammok, we’re motivated by adventure, community, and love. We seek to change the world by elevating your time outside. We do this by designing adventure grade, better made camp gear from our HQ in Austin, Texas.
Funds raised on Kickstarter will help us produce the Burro Pack Line. Your support helps us cover the working capital needed to bring this product to life.
Last updated: August 27, 2019 05:03
About Kammok: What else does Kammok make?
Kammok designs technical outdoor gear to elevate your camp. We were born on Kickstarter in 2011 when we launched our Roo hammock and Python straps. Since then, we’ve designed insect nets, rain tarps, tents, and insulated sleep systems so you can enjoy your outdoor adventure no matter the elements.
Last updated: August 27, 2019 05:08
About Kammok: Where can I learn more about Kammok?
You can learn more about our products and the Kammok story at www.kammok.com
Last updated: August 27, 2019 05:08
Add-ons: What are the add-on products? Where can I view specs for the add-on products?
Below is the list of add-ons we are offering, and links to the product pages. To secure the add-ons you would like with your Kickstarter pledge, you will add the following amounts to your pledge:
- Add $99 for the Burro Zip 18 (includes Hip Pack)
- Add $129 for the Burro Roll 26 (includes Hip Pack and Utility Pockets)
- Add $25 for the Hip Pack (specs on campaign page)
- Add $19 for the Utility Pockets x2 (specs on campaign page)
- Add $25 for the Mesa Mat Double: https://kammok.com/products/mesa-mat-outdoor-blanket?variant=314731069447
- Add $55 for the Dragonfly Insect Net: https://kammok.com/products/dragonfly-hammock-bug-net
- Add $79 for the Roo Double and Python 10 straps: https://kammok.com/products/roo-double-camping-hammock; https://kammok.com/products/python-10-hammock-straps
- Add $99 for the Kuhli UL: https://kammok.com/products/kuhli-ultralight-camping-tarp
- Add $99 for the Bobcat 55°F: https://kammok.com/products/bobcat-55-backpacking-quilt
- Add $175 for the Bobcat 45°F: https://kammok.com/products/bobcat-45-backpacking-quilt
- Add $249 for the Firebelly 30°F: https://kammok.com/products/firebelly-30-backpacking-quilt
- Add $205 for the Mantis: https://kammok.com/products/mantis-hammock-tent
- Add $235 for the Mantis UL: https://kammok.com/products/mantis-ul-hammock-tent
- Add $29 for the Puffin Pillow: https://kammok.com/products/puffin-camping-pillow
- Add $139 for the Pongo Pad with Air Pump: https://kammok.com/products/pongo-camping-sleeping-pad; https://kammok.com/products/camping-air-pump-sack?variant=20389864833078
You can copy and paste the links above to view more information about these products.
Last updated: September 03, 2019 12:30
Add-ons: How do I add additional items to my reward?
Want to add an extra item to your reward? Simple. Here’s how:
(1) If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one and only one reward level.
(2) Check out the Add-On Menu in the FAQ above. Find the item(s) you want to add. Increase your reward by the corresponding dollar amount. You do not need to add any extra money for shipping beyond the shipping surcharge that is part of your reward.
(3) That’s it! No need to do anything else until after the project ends on September 25th.
In the weeks following September 25th we will send every backer a required survey from BackerKit. In that survey you will tell us which specific items you want to add on to your reward. You will also have the chance to add Kammok products to your reward that are not in the Add-Ons.
You will give us your shipping details at that time.
Last updated: September 05, 2019 11:10
Pledge: When will I be charged for my pledge?
You will not be charged until the end of the campaign on September 25th.
Last updated: September 05, 2019 11:10
Pledge: Can I change my pledge?
You are able to make changes to your pledge by clicking ‘Manage my pledge’ until the campaign ends on September 25th. Once the campaign is closed, we are unable to make any changes to your order to ensure a timely delivery.
Last updated: September 05, 2019 11:10
Pledge: When making a pledge, do I also get the lower-priced pledge tiers as well?
Rewards don’t ‘stack’. You can add additional funds to your pledge to cover two or more rewards, and we will do a survey at the end of the campaign to determine what rewards you would like to receive.
Last updated: August 27, 2019 05:14
Pledge: How do I pledge for more than one tier on the campaign?
The Kickstarter platform does not allow for multiple pledges on one campaign under one account. Every backer can pick one and only one reward level.
Last updated: August 27, 2019 05:14
Product: What are the dimensions of the Burro Zip 18?
L 17.5” x W 11.25” x D 5.5” (1082 Cubic inch internal volume)
Last updated: August 27, 2019 05:25
Product: What are the dimensions of the Burro Roll 26?
L 26” x W 11.25” x D 6” (1620 Cubic Inch internal volume) - based on 2 rolls
Last updated: August 27, 2019 05:25
Product: What are the dimensions of the Burro Duffel 30?
L 18” x W 12” x D 8.5” (1836 Cubic inch internal volume)
Last updated: August 27, 2019 05:25
Product: How much volume do the stretch mesh pockets add?
The pockets add about 5L to each of the backpacks.
Last updated: August 27, 2019 05:25
Product: What can fit inside a Burro Zip 18?
The Burro Zip 18 has a capacity of 18 liters, and can accommodate gear for a day hike or the daily essentials for the office. For a day hike, the Burro Zip 18 can carry a Roo Double, Python 10, Kuhli, Dragonfly, Mesa Mat, water bottle, books, and snacks with plenty of room to spare.
Last updated: August 27, 2019 05:44
Product: What can fit inside a Burro Roll 26?
The Burro Roll 26 has a capacity of 26 liters, and can accommodate gear for a weekend campout. Pack out a Mantis all-in-one hammock tent, Firebelly trail quilt, Pongo sleeping pad, Puffin pillow, camp stove and fuel, dry meals, medical kit, toiletries, propane tank, a pair of spare clothes, quick-dry towel and room for smaller accessories.
Last updated: August 27, 2019 05:44
Product: Are the Burro Packs fully waterproof?
The Burro Packs are waterproof, but not submersible. Engineered from our Lunarwave™ 70D diamond ripstop nylon, our Adamas™ 70D ripstop nylon has a laminate core, PU coated, seam sealed, for a 12,000 mm waterproof rating. The YKK AquaGuard® zippers are water-resistant, the zippers will resist most encounters with water, but we do not recommend completely submerging your pack.
Get stuck in a rain downpour? Yes Get spashed on your paddle board? Yes Falls off your kayak and sinks to the bottom of the water? Nope
Last updated: August 27, 2019 10:45
Product: Will there be other colors?
No, we will not be offering different colors in the near future. The Burro Zip 18, Burro Roll 26, and Hip Pack are available in Ember Orange and Onyx Black. The Burro Duffel will be offered only in Onyx Black for the Kickstarter campaign.
Last updated: August 27, 2019 05:25
Product: Where are there more photos of the Ember Orange packs?
We will be publishing more photos of the products throughout the campaign.
Last updated: August 27, 2019 05:25
Production: What is timeline for production?
Production of the Burro Pack line will begin the week following the campaign kick off so we can meet our shipping dates.
Last updated: August 27, 2019 05:33
Production: Where are the products made?
The Burro Pack Line is designed and prototyped in Austin, Texas, then manufactured with our partners in Asia. While we source our component parts from several countries, the majority of our final production is completed in Vietnam. Our team has built a trusted relationship with our production partners since 2011, and we are proud to work alongside a world-class production team overseas. As a certified B Corp company, we are committed to manufacturing processes that are both ethical and environmentally-conscious.
Last updated: August 27, 2019 05:33
Shipping: When will I get my product?
Early bird tiers: We expect finished Burro Pack line products to arrive stateside by mid-November, and start shipping to backers before Thanksgiving.
All other tiers: are expected to ship by mid-December, with the objective of getting them to you in time for Christmas!
We ensure you’ll be the first to know of any anticipated delays, changes to product lineup, or other unforeseeable issues arise. Our products are made with integrity and for us, that means doing it right - no shortcuts.
Last updated: August 27, 2019 05:33
Shipping: Is the delivery date of my Burro Pack guaranteed?
Kammok has worked closely with our factory to ensure that our production timeline is realistic for the Burro Pack line. We do not anticipate having to delay your delivery date, but we will be in close communication with you along the way if we hit a hitch in production.
Last updated: August 27, 2019 05:33
Shipping: What's the shipping cost?
Shipping is included in your pledge within the continental United States. There is an additional shipping charge for international customers that will be charged in BackerKit. Customs & duties fees are not included, and may be incurred at time of delivery.
Last updated: August 27, 2019 05:33
Shipping: Do you ship internationally? Does it cost extra?
Shipping is included in your pledge within the continental United States. There is an additional shipping charge for international customers that will be charged in BackerKit. Customs & duties fees are not included, and may be incurred at time of delivery.
Last updated: August 27, 2019 05:33
Shipping: What method/carrier will you use? Is there tracking info?
We will select the best carrier available for US shipments, and will provide tracking information via email when available. All international orders will ship with FedEx International Economy.
Last updated: August 27, 2019 05:33
Shipping: Can I pick up my reward from the Kammok Gear Shop?
Unfortunately, we are not offering in-store pickup at this time. We ship everything from Austin, TX and if you are in Texas you will usually have your shipment the next day. If you’re local, we would love for you to swing by our Gear Shop to say hi. We’re located on the east side of Austin, Texas at 1401 E. 7th Street. We will have the Burro Zip 18 and Roll 26 posted up at the Gear Shop throughout the campaign.
Last updated: August 27, 2019 05:33
Wholesale: Will these products be sold at retail?
We hope to introduce the Burro Pack Line at a retail location near you. If you are a retail partner of Kammok, or interested in becoming one, you can inquire about wholesale orders at [email protected]. Kammok will ensure that Kickstarter backers will be the absolute first to get this product!
Last updated: August 27, 2019 05:37
Wholesale: Do you accept bulk orders?
Please contact our team at [email protected] if you are interested in placing a wholesale order. Our sales team will contact you to talk about partnering with Kammok.
Last updated: August 27, 2019 05:37
Warranty/Returns: What is your return policy?
If you are not satisfied with any Kammok product upon delivery, or if the product does not perform to your satisfaction, please contact us so that we can make things right. You can send an email to [email protected].
Last updated: August 27, 2019 05:37
Warranty/Returns: What is your warranty?
We stand by our gear. Every Kammok product is covered by a lifetime warranty, so you can be confident your gear will outlast your adventures. If any part of your Kammok product becomes non-functioning or defective, we will take care of you by repairing or replacing it. Register your gear for our lifetime warranty at www.kammok.com/register.
Last updated: August 27, 2019 05:37
Current Estimated Shipping Date: December 2019
Early Bird tiers are scheduled to ship to customers in November 2019. All Other tiers will ship to customers before the end of December 2019.
Last Updated At: 09/26/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.